Hi, Molson, i think you should do a fingerprint check, this can be done at your local police dept.
The CIC request a name search for all PR applicants, usually they don't need extra check unless some with a criminal record has the same or similar name as you, so they need you to do a fingerprint check to further verification.
But the safesy bet is still contact CIC call center or buffalo office just to confirm what they really want
Guess what, I went to the police station asking for fingerprint, they said they cant do it for me unless the letter stated "FingerPrint", so, I only got my name search criminal record done. I will try commissionaires again on Monday. According to Commissionaires I will have to send it to Buffalo VO after the fingerprints have been verified from Ottawa centre.
WIll try to call CIC call center on Monday and check with them again.
Thanks for your tips.