How has CHC confirmed the receipt of RPRF and PCC?
Kind of a long story!
As you may have read, we initially sent our RPRF + PCCs on Wednesday 11th May, via Royal Mail Special Delivery. I was expecting their website to confirm the delivery no later that 2pm on Thursday 12th May. By the morning of 13th May the website still said the last place they were tracked was the post office where we handed them in, but they would investigate and get back to me by the end of that day.
Meanwhile I went to the post office and they said it had definitely gone and gave me a bag number.
So my wife contacted CHC (you can't really speak to immigration you just get a front-end customer service centre) and the lady there advised my wife to send a case-specific email urgently to CHC London so they could confirm if they'd received the documents or not, since Royal Mail were unable to confirm delivery.
The guy from Royal Mail phoned me mid-afternoon to say sorry but they could not track them anywhere. So I said I would have to re-gather the documents and send the bill to the Royal Mail - and he then dropped the bombshell that even though it's a 24 hour service, Royal Mail do not consider the documents lost for 10 days, they only consider them delayed. Therefore if you re-gather documents at your own expense, and then Royal Mail find the documents and delivery them say 7 days later, they won't pay you a penny compensation!
So I was mad as hell. Anyway they phoned a short while later to say they'd FOUND my documents and the incompetent post office we handed them into had dropped them behind a desk rather than into the Special Delivery sack!! He offered me next day delivery but I said I didn't trust that post office at all so I got my documents back and a refund. We did actually use Royal Mail Special Delivery the day next (Saturday morning) from a more central and more competent post office.
So on the Friday my wife sent another case-specific query to CHC London to say please don't bother looking for the documents, since they had been found at the post office, and that they should expect to receive them on Monday 16th May. And according to tracking they arrived and were signed for by EMMANUEL on Monday 16th May.
On Tuesday we had an email back from CHC London thanking us for our enquiry and that they would look for the documents! My wife sent another email back saying please don't bother looking for the original documents, a new package should have already arrived. Then they sent us an email back saying they couldn't trace the original documents with the tracking number we'd given them (we already told them that! That's because they never left the post office!). Then they sent us an email saying thank you and they noted our comments and that they wouldn't look for the original package. Then they sent us a final email saying that they had received our new package and it would be processed in due course.
If they didn't have a 3/4 day lag answering queries, and also actually tried to tie queries from the same case together, they could have saved themselves a lot of hassle!
Anyway, that's how CHC London confirmed to us they had actually received our documents. I will check with the bank on Friday to see if the draft has been cashed yet.
Wayne.
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