Although the subject of abuse in the Minister's speech refers to the Caregiver programme, it may be of assistance to you as well. I did a Google Search and found the HOTLINE NUMBER: Toll Free 1-866-372-3247 I hope you are able to find the answers your need soon. Good Luck.
http://www.cic.gc.ca/english/department/media/speeches/2009/2009-12-12.asp#cont idcont
In addition to the information packages, we will be opening a new federal, dedicated Live-in Caregiver hotline that will be established 24-hours a day for people to call for help and guidance.
We have also created an agreement between CIC and Human Resources and Social Development to allow for fast-track emergency issuing of new work permits and Labour Market Opinions. This means that if a caregiver is in an abusive situation that she needs to leave, she will no longer be stuck for months and months searching for a new employer, getting a Labour Market Opinion, and getting the work permit as the clock ticks on her three-year maximum to permanent residency. Now, under the new provisions, she will be able to get a replacement Labour Market Opinion and work permit within three weeks.
Today's announcement builds on recently proposed changes to the Temporary Foreign Worker Program, of which the Live-in Caregiver Program is a part, which introduced penalties for employers who fail in their commitments to their employees. We announced those changes in October, and those changes say that if an employer abuses the terms of the contract or the work permit; they will be penalized, they will be sanctioned.
We are now working together between the federal and provincial governments. The provincial government is responsible for labour market enforcement, and the federal government is responsible for work permits and Labour Market Opinions. If the province identifies to us an abusive employer who told the caregiver to do things that they were not supposed to do—to work too many hours, to live in sub-standard conditions, for example—that employer will lose the right to sponsor or get a new work permit for a replacement caregiver in the future. We are creating a black list of bad employers, and they will know they can no longer exploit people as they have in the past.
Immigration Forum
